Frequently Asked Questions
Booking and Reservations
How do I book a shuttle ride on caboshuttleservices.com?
Visit the homepage https://www.caboshuttleservices.com/ or call toll free 1877 985 0022, you may also visit the dedicated booking page, enter pickup/drop-off locations, date/time, number of passengers, and select vehicle type. Get an instant quote, review, and complete secure payment. Instant confirmation via email.
What information do I need to provide for a reservation?
Full name, phone number, email address, flight number (for airport transfers), pickup/drop-off addresses, number of passengers, and any special requests (luggage, child seats, etc.).
Can I book a shuttle for a group, wedding, or event?
Yes – we specialize in group transportation. Use the group booking form on the site or contact us directly for custom quotes and discounts (typically available for 10+ passengers).
How far in advance should I book my shuttle?
We recommend at least 48 hours in advance for airport transfers during peak season; 24 hours minimum for most rides. Same-day possible subject to availability.
What if I need to change or modify my booking?
Contact us as soon as possible via phone or email. Changes made more than 24 hours before pickup are usually free; within 24 hours may incur a fee depending on timing.
Can I make a same-day or last-minute reservation?
Yes, subject to vehicle and driver availability. Call our 24/7 line for fastest response.
Do you offer round-trip bookings or multi-stop rides?
Yes – round-trip bookings often receive a discount. Multi-stop available on private transfers (additional fees may apply).
How can I make a reservation if I prefer not to book online?
Call our 24/7 reservation line or email us with your details – we’ll handle it manually and send confirmation.
Pricing and Payments
How much does a shuttle ride cost from/to Cabo?
Prices vary depending on the service type and destination zone. You can get an exact quote directly on our website or through our live chat.
What payment methods do you accept?
Major credit/debit cards (Visa, Mastercard, Amex), PayPal. Some locations accept cash (confirm at booking).
Are there any additional fees (airport, tolls, fuel, etc.)?
Airport fees are included in quoted price. Tolls or extra stops may add fees – all disclosed in quote before payment.
Do you offer discounts, promo codes, or loyalty programs?
Yes – round-trip discounts, group rates, seasonal promos. Sign up for newsletter for exclusive codes.
Is gratuity/tip included in the price? Are tips expected?
Gratuity is not included and is at your discretion. 15-20% is customary for good service.
How do I apply a discount code at checkout?
Enter the code in the promo/discount field during the booking process before final payment.
What is your policy on price matching or quotes?
All quotes provided by Cabo Shuttle Services are bases on current availability, service type and travel details. We do not offer price matching, but we guarantee transparent pricing with no hidden fees once your booking is confirmed.
Why might transfer prices vary or increase over time?
Prices fluctuate based on season, demand, fuel costs, and holidays. Book early to lock in current rates.
Services and Routes
What areas and airports do you serve in Cabo/Los Cabos?
All of Los Cabos including San Jose del Cabo, Cabo San Lucas, Tourist Corridor, resorts, and Los Cabos International Airport (SJD).
What types of shuttles/vehicles do you offer (shared, private, luxury)?
Shared economy shuttles, private vans/SUVs, luxury options available.
Do you provide airport transfers (SJD airport pickups/drop-offs)?
Yes – our core service. Flight tracking included.
Are your shuttles suitable for resort/hotel transfers in Cabo?
Yes – direct to/from all major resorts and hotels.
Do you offer wheelchair-accessible or ADA-compliant vehicles?
Wheelchair-accessible vehicles are available upon request for private transfers only. Please notify us at the time of booking so we can confirm availability and properly accommodate your needs.
What amenities are included (Wi-Fi, AC, water, luggage space)?
Air conditioning standard. Bottled water provided. Ample luggage space. Wi-Fi on select vehicles.
Can I book transportation for tours, events, or non-airport trips?
Yes – point-to-point or hourly charters available.
Do you provide transportation to any location in the Los Cabos area?
Yes – anywhere within the greater Los Cabos region.
What vehicles do you offer, and how are they assigned?
Our fleet includes shared shuttle vans, private vans, SUVs, and luxury vehicles. Vehicles are assigned based on the number of passengers, luggage requirements, service type, and availability to ensure a comfortable and safe ride.
Airport Pickups and Flight-Related
How much does a shuttle ride cost from/to Cabo?
Prices vary depending on the service type and destination zone. You can get an exact quote directly on our website or through our live chat.
What payment methods do you accept?
Major credit/debit cards (Visa, Mastercard, Amex), PayPal. Some locations accept cash (confirm at booking).
Are there any additional fees (airport, tolls, fuel, etc.)?
Airport fees are included in quoted price. Tolls or extra stops may add fees – all disclosed in quote before payment.
Do you offer discounts, promo codes, or loyalty programs?
Yes – round-trip discounts, group rates, seasonal promos. Sign up for newsletter for exclusive codes.
Is gratuity/tip included in the price? Are tips expected?
Gratuity is not included and is at your discretion. 15-20% is customary for good service.
How do I apply a discount code at checkout?
Enter the code in the promo/discount field during the booking process before final payment.
What is your policy on price matching or quotes?
All quotes provided by Cabo Shuttle Services are bases on current availability, service type and travel details. We do not offer price matching, but we guarantee transparent pricing with no hidden fees once your booking is confirmed.
Why might transfer prices vary or increase over time?
Prices fluctuate based on season, demand, fuel costs, and holidays. Book early to lock in current rates.
Arrival at Los Cabos International Airport (SJD) – Tips & Common Concerns
What should I expect when arriving at Los Cabos Airport (SJD)?
You will go through immigration, baggage claim, and customs before exiting the terminal. After customs, you may encounter timeshare representatives in the hallway simply walk past them politely.
How do I avoid timeshare sellers or “sharks” at SJD airport?
Politely say “No gracias” and continue walking toward the exit doors. These representatives are not affiliated with legitimate transportation services.
Where exactly do I meet my Cabo Shuttle Services driver?
Your driver or a company representative will be waiting outside the terminal in the designated transportation area, holding a clearly marked Cabo Shuttle Services sign.
What if someone at the airport says my shuttle didn’t show up or tries to redirect me?
Ignore them this is a common scam. Your driver will be waiting outside as instructed. If you have any concerns, contact us directly to confirm.
Is Uber or taxi safe/reliable from SJD airport? What should I know about taxis?
Airport taxis are often expensive and may charge variable rates. Uber service is limited or restricted at the airport. A pre-booked shuttle offers the safest option with fixed pricing and guaranteed service.
Any tips for first-time visitors to Cabo (safety, water, beaches, etc.)?
Drink bottled or purified water, use reef-safe sunscreen, check beach safety flags daily, and avoid using unofficial transportation services.
Onboard and Special Requests
Can passengers stop for groceries, liquor, or supplies on the way?
Yes, grocery or liquor store stops are available on private transfers only and must be requested at the time of booking.
What is the cost and policy for a shop/grocery stop?
Shop or grocery stops are available for an additional $35 USDfee for 30 minutes. Requests must be made in advance and it must be at a grocery store along the way to your hotel.
What is your luggage policy (size, number of bags, extra fees)?
Each passenger may bring one standard suitcase and one carry-on. Oversized or special items such as golf bags, surfboards, or large strollers must be declared in advance and may require an additional fee or vehicle upgrade.
Are child seats, boosters, or car seats available?
Yes, child seats and booster seats are available upon request for an additional fee. Availability is limited and must be requested during booking.
Can children travel, and what is the minimum age to travel unaccompanied?
Children must be accompanied by an adult. We do not accept unaccompanied minors under the age of 16.
Are pets or service animals allowed?
Service animals are always permitted. Small pets may be allowed on private transfers only, with prior approval and proper carriers.
What are your onboard rules (smoking, alcohol, etc.)?
Smoking is not permitted in any vehicle. Open alcohol containers are not allowed. Passengers are expected to behave respectfully at all times.
What languages do the drivers speak?
All drivers speak Spanish, and many drivers also speak English to assist international guests.
Safety, Policies, and Driver Info
What safety measures are in place (COVID, cleaning, etc.)?
Vehicles are cleaned and sanitized regularly, and drivers follow established health and safety guidelines.
Are your drivers licensed, insured, and background-checked?
Yes. All drivers are fully licensed, insured, and undergo background checks.
What qualifications and experience do your drivers have?
Our drivers Each passenger may bring one standard suitcase and one carry-on. Oversized or special items such as golf bags, surfboards, or large strollers must be declared are professional, experienced locals with extensive knowledge of Los Cabos roads and traffic conditions.
Is Los Cabos safe for tourists? What general safety tips apply?
Los Cabos is generally very safe and tourist-friendly. Use common sense, avoid unofficial services, stay hydrated, and follow local guidance.
What beach flag system is used, and which beaches are safe for swimming?
Beaches use a flag system: Green = safe, Yellow = caution, Red = dangerous. Always check flags before entering the water.
Cancellations, Refunds, and No-Shows
What is your cancellation policy?
Cancellations made 48 hours or more before the scheduled service are free of charge and must be submitted in writing via email.
Cancellations made between 24 and 12 hours prior to service are subject to a 50% service charge.
Cancellations made with less than 12 hours’ notice, or failure to report to our airport representative on the date of arrival, will result in a 100% cancellation fee.
How do I cancel my reservation?
You may cancel by phone or email using your booking ID. Our team will process your request promptly.
How and when do I get a refund?
Approved refunds are issued to the original payment method and typically take 5–10 business days, depending on your bank or payment provider.
What happens if I miss my shuttle (no-show policy)?
If a passenger does not show up and does not contact us, the reservation is considered a no-show and is non-refundable.
What if the shuttle is late or delayed due to traffic?
We will keep you informed via text or phone. If a significant delay occurs, we will work with you to provide an appropriate solution.
Contact, Support, and Tracking
How can I contact customer support?
24/7 phone, email, and live chat on website.
What are your operating hours for bookings and shuttles?
Bookings 24/7. Shuttles operate early morning to late evening (extended for flights).
How do I track my shuttle in real-time?
Our dispatch team provides real-time updates via text message or phone when your driver is on the way. You may also contact support for status updates.
Do you have a mobile app or text notifications?
We do not currently have a mobile app, but we provide text and WhatsApp notifications for confirmations, driver details, and pickup updates.
How do I file feedback, complaints, or lost & found inquiries?
Email or call support – we respond within 24 hours.
What is your lost and found policy?
If you believe you left an item in one of our vehicles, please contact us as soon as possible. While we will make every effort to locate lost items, Cabo Shuttle Services is not responsible for items left behind.
Additional / General Cabo Info
What is the best time to visit Los Cabos?
November–April (dry, mild weather); whale watching Dec–March.
What is the rainy season or hurricane season like?
June–October; occasional heavy rain, rare hurricanes.
When are whales visible in Cabo?
June–October; occasional heavy rain, rare hurricanes.
What activities or dining experiences are recommended?
Whale watching, snorkeling, sport fishing, fresh seafood at beachfront restaurants.
Is the tap water safe to drink in Los Cabos?
No – stick to bottled or purified water.
Do you provide services for weddings, group events, or planners?
Yes – custom quotes for weddings, corporate groups, events.
If my question isn’t answered here, how can I get help?
Contact us directly via phone, email, or live chat – we’re happy to assist.
Key Takeaways
- Users can book a shuttle on caboshuttleservices.com by providing essential details such as pickup locations and payment information.
- The service offers various options, including shared and private rides, airport transfers, and group bookings.
- Passengers can request special stops, such as for groceries, during private transfers for an additional fee.
- Cabo Shuttle Services maintains strict safety protocols, ensuring drivers are licensed and vehicles are regularly sanitized.
- The FAQ section covers booking processes, payment methods, airport pickups, pricing policies, and general Cabo information.